Your First Visit

YOUR FIRST VISIT


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Congratulations on choosing Your Podiatry Canberra in Canberra City and Gungahlin for your lower limb concerns. Whether you have nail and skin concerns, require a diabetes foot check or have foot, ankle and/or leg pain, Your Podiatry Canberra is fully equipped to address your concerns.

New Clients – please arrive early

We pride ourselves on running on time, so if you have not attended our clinic before please arrive 10-15 minutes prior to your appointment to allow you enough time to complete the client registration form and forward any details required for insurance claims.  Once all information has been provided your appointment time is completely devoted to sorting out your problem. You can download your Client Registration Form below.

Private Podiatry Client

Podiatry Insurance Client

What to expect?

At your first treatment session you will be given as much time as is needed for your full examination and treatment, usually approximately 40 minutes. At this session your therapist will;

  • Take a detailed medical history about your lifestyle, the mechanism of injury, aggravating and easing factors, past problems and any upcoming goals that are relevant.
  • Complete a thorough clinical examination to accurately determine your diagnosis.
  • Explain your diagnosis along with any contributing risk factors in plain English format.
  • Discuss your ‘recommended action plan’ involving you in the decision-making to make sure we are focusing on your biggest concerns
  • Treat your injury with quality evidence-based care (usually a mix of hands-on techniques and pain-relieving modalities)
  • Give any of your initial pain-relieving home-based exercises on a handout in an easy to understand format.
  • Let you practise your exercises at the clinic before you go home to ensure correct technique.
  • Provide any advice on medications or supplements to assist healing – any aides or braces; ice or heat therapy; sleeping position; any modifications to work, home or sport duties; and cross-training activities to maintain fitness.
  • If there is a need to refer you to other health practitioners not limiting a need for further investigations, a medications review or alternative modalities, then your therapist will discuss the reasons for this and answer any questions you may have.
  • A courteous follow up phone call within one business day following your initial consult to make sure you understand your diagnosis, the recommended treatment plan and are managing well with your exercises.

Using our unique ‘phase-based rehab system’, our goal at Your Podiatry Canberra is to ensure that the underlying problem is corrected and you receive a lasting solution. This is why our “Recommended Action Plans” extend far beyond simply getting rid of the pain, and why we focus on informing you about your injury, the predisposing risk factors, treatment goals and prevention strategies. Ultimately, you will learn the tools to look after your health and fitness long after you leave our care.

What to bring?

All Clients

  • A positive attitude – the more you apply yourself to your home-based exercises and follow our advice, the faster you will heal, often meaning less required treatment sessions.
  • All relevant x-ray and scan results and images
  • A list of your current medications
  • Any Doctor’s referral (only required for insurance and Enhanced Primary Care/Chronic Disease Management Medicare clients)
  • Any relevant operation and specialist reports
  • Means of payment including your private health fund card
  • Previous orthotics and shoes (new and old)
  • A pair of shorts for lower limb injuries

Medicare Clients

A copy of Clients are able to claim a portion of the consultation fee from Medicare only if they have the appropriate referral from their GP. This referral is called a Chronic Disease Management Plan which requires a GP to assess for eligibility. A referral form for individual allied health services under Medicare must be presented. An example of this referral type can be found here . Please note we do not bulk bill.

NDIS Clients

A copy of the participant’s NDIS plan would be appreciated but is not compulsory. A knowledge of who is managing the NDIS fund is required; self-managed, third party or NDIA. Contact details of the third party are required if applicable.

Veteran’s Affairs Clients

  • Your white or gold card.
  • White Card Holders will need to bring in your letter from the Department of Veteran Affairs stating the exact terminology for your accepted conditions. (Please note, a GP letter of referral alone will not suffice in this regard as it may be different from your stated conditions from DVA)
  • DVA clients will be required to pay for treatment costs at private rates until the above information is provided.

Comcare and Workers Compensation (ACT and NSW) and

Motor Accidents Authority (ACT and NSW)

  • Name of insurer
  • Address of insurer (ACT or NSW)
  • Contact phone numbers for the insurer
  • Claim number
  • Claims officer name and direct phone number
  • Employers name and contact address
  • Letter from the insurer stating that liability has been accepted (A letter only stating your claim number does not guarantee that liability has been accepted)
  • If you do not provide the above information, you will be required to pay for your treatment at private rates.
    Insurance clients may not be reimbursed the full amount from their insurer after paying our private fees. This depends on your insurer.

What to wear?

  • Loose fitting comfortable clothing and a pair of shorts. We provide shorts, singlet tops and gowns whenever needed.
  • Sport and dress shoes (old and new)
  • Any orthotics for lower limb problems

How to pay?

  • HICAPS – bring your private health fund card for on-the-spot processing of any rebate
  • EFTPOS
  • Credit Card – Visa or Mastercard (we do not accept American Express)
  • Cash
  • If you are an insurance or Veteran’s Affairs client, please provide all required information

For further details see Billing Policy