Billing Policy

Private

Treatment and support products must be settled on the day of each appointment. A $35 plus GST administration fee is charged to any private accounts overdue by more than 14 days. We strongly encourage all private clients to fully settle their accounts on the day of treatment. Payment is accepted via credit card (Visa & Mastercard), EFTPOS or cash. For your convenience, we use the HICAPS and Medicare instant claim system for on-the-spot health fund rebates. Please note: Saturday consult fees are marginally higher than our standard fees.

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hicaps

Comcare and Workers Compensation (ACT and NSW)

Clients who have been involved in a work accident will be eligible for treatment from the employer’s workers compensation insurer. A referral from a medical practitioner will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:

  • Name of insurer
  • Address of insurer (ACT or NSW)
  • Contact phone numbers for the insurer
  • Claim number
  • Claims officer name and direct phone number
  • Employers name and contact address
  • Letter from the insurer stating that liability has been accepted*

If you do not provide the above information, you will be required to pay for your treatment at private rates.

 

Motor Accidents Authority (ACT and NSW)

Clients who have been involved in a motor vehicle accident will be eligible for treatment from the at fault driver’s CTP insurance. A referral from a medical practitioner will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:

  • Name of insurer
  • Address of insurer (ACT or NSW)
  • Contact phone numbers for the insurer
  • Claim number
  • Claims officer name and direct phone number
  • Letter from the insurer stating that liability has been accepted*

If you do not provide the above information, you will be required to pay for your treatment at private rates.

In our opinion, motor vehicle accident clients should seek legal representation in order to assist with reimbursement of any out of pocket costs including travel costs to appointments and other medically related expenses.

 

DVA (Veteran Affairs)

We will invoice DVA directly for treatment costs and most podiatry support products, so long as the following information is provided:

  • A referral from your GP (on D904 form or the GP’s letterhead) stating the condition to be treated, GP’s provider number and date of referral.
  • Your white or gold card.

DVA clients will be required to pay for treatment costs at private rates until the above information is provided. Generally, DVA do not directly cover costs for physiotherapy support products, so clients will be required to pay for any physiotherapy support products themselves and seek reimbursement from DVA later. In most cases we can invoice DVA directly for podiatry support products including orthotics.

 

EPC (Enhanced Primary Care)

Rebates from Medicare for allied health costs are strictly limited and your GP must confirm that you are eligible and complete an EPC plan before treatment can be started. To be eligible for an EPC plan, clients must generally meet 2 criteria:-

  1. The condition is considered chronic determined as being, or is likely to be, present for 6 months or longer.
  2. The condition is complex – usually determined by the fact that 2 or more health practitioners (including any EPC referred practitioner(s) but not your GP) are involved in the care of the client.

For more information go to www.medicareaustralia.gov.au

The EPC plan is a special referral form from your GP. EPC clients will need to provide this form prior to treatment so that we can correctly bill your treatment in order for you to claim a rebate from Medicare. EPC clients are required to pay the service fee upfront and seek the rebate from Medicare later.

*Note: Letters from any insurer providing a claim number but not admitting liability is not proof that the insurer, as yet, will be responsible for your treatment.